Shipping & Delivery Policy

This Shipping & Delivery Policy governs the preparation, shipment and delivery of products sold by Bagotica and is drafted in accordance with applicable Italian and European consumer legislation.

Operated by: Lux Collector di Yuliya Kazlouskaya
Email: info@bagotica.com
Phone / WhatsApp: +39 352 011 5018

1. Scope

This Policy applies to all sales concluded through Bagotica’s channels.

Bagotica currently ships exclusively within the European Union.

2. Couriers and Shipping Methods

Bagotica uses professional, tracked express courier services suitable for high-value luxury goods.

Shipping is primarily carried out via DHL Express. Where appropriate, Bagotica may use another professional courier or insurance service depending on the destination, nature and value of the item.

The courier and shipping method for outbound deliveries are selected by Bagotica.

3. Order Preparation

Each item is carefully inspected prior to shipment and securely packaged in accordance with standards appropriate for high-value luxury pre-owned goods.

Orders are normally handed over to the courier within three (3) business days following payment confirmation.

Tracking information is provided once the shipment has been prepared.

4. Shipping Fees

Shipping fees are applied as a flat rate according to destination:

— Italy: €130
— Europe Standard: €170
— Europe Extended: €200

Selected items may qualify for complimentary shipping, as indicated at checkout. In such cases, Bagotica selects the courier and shipping method at its discretion.

The applicable shipping rate is determined by the destination country and displayed at checkout.

These rates contribute to the cost of professional express transportation, tracking and insurance management for high-value goods.

5. Outbound Shipping — Bagotica’s Responsibility

Bagotica is responsible for transportation arranged by Bagotica from Bagotica to the Customer.

For this reason, outbound shipments are sent using professional tracked courier services. For high-value items, appropriate insurance is arranged by Bagotica according to the value of the item.

Where insurance is applicable, it is arranged and managed directly by Bagotica. No separate insurance selection or activation is required from the Customer.

6. Delivery Times

Estimated courier transit times after dispatch are generally:

— Italy: 1–2 business days
— European Union: 2–7 business days

These are estimated transit times and do not include the order preparation period of up to three (3) business days.

Delivery times may vary depending on destination, courier operations, security procedures, public holidays, force majeure or other circumstances outside Bagotica’s reasonable control.

The Customer can monitor the shipment using the tracking information provided.

7. Delivery

Delivery is made to the address provided by the Customer when placing the order.

The Customer is responsible for providing complete and accurate delivery information.

Courier tracking and delivery records may be used to confirm delivery.

8. Return Shipping — Customer’s Responsibility

Where a Customer exercises the right of withdrawal, the Customer is responsible for arranging and paying for the return transportation of the item to Bagotica.

In the same way that Bagotica protects outbound shipments, due to the high value of the goods, returns must be sent using a professional, fully traceable courier service and must be insured for the full value of the returned item, subject to the terms, limits and eligibility requirements of the selected courier or insurance provider.

The Customer is responsible for selecting the return courier, arranging transportation and insurance, and retaining the shipping receipt, tracking information and evidence of insurance coverage.

Any shipment may be delayed, damaged or lost in transit. Adequate insurance is therefore essential when returning a high-value item.

In the event of delay, damage or loss during return transportation arranged by the Customer, the Customer is responsible for dealing directly with the selected courier and/or insurance provider.

Bagotica does not arrange, administer or manage claims relating to return transportation contracted directly by the Customer.

9. Return Shipping Costs

The shipping rates charged by Bagotica for outbound delivery are commercial rates offered by Bagotica and do not represent the retail cost of independently returning a high-value luxury item.

As a practical indication, international courier transportation of a luxury handbag within Europe may cost approximately €200–€350, depending on the country, parcel dimensions, volumetric weight and courier service selected.

Insurance is an additional cost.

For reference, DHL Express currently calculates Shipment Insurance at approximately 1% of the declared insured value (€10 per €1,000), subject to DHL’s applicable terms, limits and eligibility requirements.

For example, insurance on an item valued at €15,000 may cost approximately €150, in addition to the courier transportation charge.

Customers should obtain a complete quotation for transportation and full-value insurance from their selected courier before returning an item.

10. Receipt and Verification of Returned Items

Returned items must comply with the conditions set out in Bagotica’s Returns & Refunds Policy.

Upon physical receipt of a returned item, Bagotica will verify its identity, condition, security seals and identification tags, accessories, packaging and accompanying contents against the condition in which the item was sold and described.

The item may be carefully inspected and tried on by the Customer but must not have been used, worn, carried or altered beyond what is permitted under applicable consumer legislation.

Any additional wear, damage, scratches, stains, dents, deformation, odours, alteration, missing contents, or removed, damaged or tampered security seals or identification tags identified upon return will be documented.

Any resulting reduction in the value of the item will be handled in accordance with applicable consumer legislation concerning diminished value.

Where the returned item complies with the applicable return conditions, Bagotica will proceed with the refund in accordance with the Returns & Refunds Policy and applicable consumer legislation.

11. Original and Return Shipping Costs

Where the Customer validly exercises the statutory right of withdrawal, reimbursement of any original delivery costs will be handled in accordance with applicable consumer legislation.

Where the Customer expressly selected a delivery method more expensive than the least expensive standard delivery offered by Bagotica, any supplementary delivery cost is not refundable to the extent permitted by applicable law.

The direct cost of returning the item to Bagotica is borne by the Customer.

12. Territorial Limitations