Returns & Refunds Policy

This Return & Refund Policy is drafted in accordance with applicable Italian and European legislation, including Directive 2011/83/EU and Legislative Decree 206/2005.

Operated by Lux Collector di Yuliya Kazlouskaya

Email: info@bagotica.com

WhatsApp: +39 352 011 5018

1. Scope

This Policy governs the return and refund conditions applicable to purchases made through Bagotica’s channels.

Sales are carried out exclusively within the European Union.

2. Notice of withdrawal

Customers intending to exercise the right of withdrawal must notify Bagotica no later than fourteen (14) days from the date of receipt of the product.

Notice must be sent exclusively through one of the following official channels:

– email to info@bagotica.com;

– WhatsApp message to +39 352 011 5018.

Notifications sent via other channels shall not be deemed valid.

3. Return procedure

Following receipt of the withdrawal notice, Bagotica will provide the Customer with:

— a dedicated return form to be fully completed;
— detailed return instructions;
— the return address.

The return form must be fully completed and returned to Bagotica before the product is shipped back. Customers are requested to follow the provided return instructions to ensure secure identification and processing of the returned item.

4. Return Conditions

— The item must be returned in the exact condition in which it was received.

— The item may be carefully inspected and tried on only. It must not be used or carried.

— All Bagotica security seals and identification tags must remain attached, intact and in their original position. They must not be removed, cut, damaged, altered, repositioned or replaced.

— All original packaging, accessories and contents supplied with the item must be returned complete and intact.

— The returned item must show no new signs of wear, scratches, stains, dents, deformation, odours or any other change compared with its documented condition at delivery.

— Bagotica documents the condition of each item and its security identifiers prior to shipment. Returned items are inspected against this documentation.

5. Non-refundable costs

The Customer is responsible for arranging and paying all direct costs associated with returning the item to Bagotica.

Returns must be sent using a recognised, secure and fully traceable courier service appropriate for high-value goods.

IMPORTANT — RETURN SHIPPING COSTS

Please note that the shipping rates charged by Bagotica at checkout are subsidised rates and do not represent the actual retail cost of independently shipping a high-value luxury handbag.

As a practical indication, international courier shipping of a handbag within Europe may cost approximately €200–€350, depending on the country of origin, parcel dimensions, volumetric weight and courier service selected.

Insurance is an additional cost. For reference, DHL Express currently charges Shipment Insurance at 1% of the declared value (€10 per €1,000), subject to the carrier’s applicable terms, limits and restrictions. For items valued above €10,000, additional arrangements with the carrier may be required.

For example, insurance alone on an item valued at €15,000 may cost approximately €150, in addition to the courier charge.

Customers are strongly advised to obtain a complete quotation for shipping and adequate insurance from their selected courier before returning the item.

6. Inspection of returned products

Upon receipt of the returned product, Bagotica will verify its condition.

Refunds will be authorized only after successful completion of the verification process.

7. Refund method and timing

Where approved, refunds will be issued using the same payment method originally used by the Customer, where technically feasible.

Once the refund has been duly authorized and processed by Bagotica, crediting timeframes depend exclusively on the procedures of the payment service provider and/or the Customer’s bank.

Bagotica shall not be liable for any delays, holds or verifications applied by payment service providers or banking institutions.

8. Products damaged or lost during transit

In the event of damage to or loss of the product during transit, the provisions set out in the Shipping & Delivery Policy shall apply.

Bagotica will, where applicable, initiate the appropriate verification procedures with the carrier and/or the insurance provider.

9. Official contacts