Returns & Refunds

Returns & Refunds

At Bagotica, purchases are made with full transparency.

Each piece is presented with detailed descriptions, real photographs and, upon request, additional photos or videos. We encourage clients to review all details carefully before purchasing, as each pre-owned luxury piece is unique.

As a European-based business, Bagotica complies with applicable EU consumer regulations. Returns are accepted within 14 days of delivery.

Return Conditions

The item may be carefully inspected and tried on, but must be returned in exactly the same condition in which it was received.

It must not be used, worn, carried or altered. All Bagotica security seals, identification tags and protective elements must remain attached and intact. All original packaging, accessories and contents must also be returned.

Return Notification

If you intend to return an item, we strongly recommend notifying us within 72 hours of delivery at info@bagotica.com, including your order details.

Return Shipping

Return shipping is arranged and paid for by the client and must be made using a secure and fully traceable courier service appropriate for high-value goods.

IMPORTANT — RETURN SHIPPING COSTS

Bagotica’s checkout shipping rates are subsidised and do not represent the retail cost of independently returning a high-value luxury handbag.

As a practical indication, international courier shipping within Europe may cost approximately €200–€350, plus insurance.

For reference, DHL Express currently charges Shipment Insurance at approximately 1% of the declared value (€10 per €1,000), subject to the carrier’s terms and restrictions.

We recommend obtaining a complete shipping and insurance quotation from your courier before returning an item.

Refunds

Refunds are processed after the returned item has been received and inspected and are made using the original payment method, where applicable.

For complete terms and legal information, please refer to our Returns & Refunds Policy.