Returns & Refunds

At Bagotica, purchases are made with full transparency.

Each piece is presented with detailed descriptions, real photos, and, upon request, additional videos. All relevant details are disclosed prior to purchase to ensure a clear and informed decision.

As a European-based business, we comply with EU consumer regulations. Returns are accepted within 14 days of delivery.

Due to the nature of luxury pre-owned items, we encourage clients to make considered and informed decisions before purchasing. Each piece is unique and limited in availability.

Return Conditions

— The item must be returned in the exact condition it was received 

— All protective elements, packaging, and contents must remain intact 

— The item must not be used, worn, or altered in any way 

Return Notification

We strongly recommend notifying us within 72 hours of delivery if you intend to return an item.

Notification must be sent in writing via email to:

hello@bagotica.com

Please include:

— your order details 

— reason for return 

Early communication allows us to prepare and manage the return process efficiently.

Late notifications may result in extended processing times.

Return Shipping

Return shipping is the responsibility of the client.

The item must be returned using a tracked and insured courier service.

Refund Process

Refunds are issued after the item has been received and inspected.

— Bank transfer refunds are processed directly and are typically the fastest method 

— If the original payment was made via card (Stripe) or PayPal, refunds are processed back through the same payment method 

— Processing times for card and PayPal refunds depend on the respective providers and their internal procedures 

— Any transaction or processing fees charged by payment providers (including Stripe and PayPal) remain the responsibility of the client 

Bagotica does not control or influence processing times within external payment systems.

Final Notes

All returns are handled in accordance with EU regulations, while maintaining a structured and controlled process.

For further details, please refer to our full Returns & Refunds Policy.